Frequently Asked Questions
Here you can find the most frequently asked questions. If you do not find the answer here, do not hesitate to contact us.
Is there any COVID-19 restrictions?
At the moment there are no restrictions in Denmark, and we are happy to welcome you in our shop in Copenhagen. And of course we still keep safe distance and have hand sanitizer :-)
When do you send my package?
We ship within 2-4 days.
Which shipping company do you use?
We always ship with GLS or PostNord. In Denmark, you can choose between having it delivered to the nearest PostNord parcel shop or home to your address.
Can I pick up my order instead of having it shipped?
Yes, just select "Pickup" in the order flow. Then you save on shipping and then have to pick up in our store.
How long do I have the right of withdrawal?
You have a 14-day right of withdrawal on your products.
How do I return an item?
If you regret your purchase, you can return it within the 14 day cancellation period. Either by coming down to our store with the item, or by sending it back to us. If you live in Denmark, you can request a return label by writing to firstname.lastname@example.org. If you do not live in Denmark, you must return it via a shipping company of your choice.
Who pays the freight on return?
You must pay the return shipping yourself if you want to return an item. We will deduct the price for the return shipping before we return the final amount to you, if you have not already paid for the return shipping yourself.
Are prices always inclusive?
It always appears from the product whether the price includes frame. If the price is without a frame, you can buy a glass frame or a rail frame. However, we can not send frames with glass in.
Do you send framed posters, prints and unique items?
We never send glass frames, as the risk of them breaking is too great. We can send rail frames with, as they can be attached to the work in a poster tube.
Minor prints (also those with passerpartout) can also be sent, but without a frame.
Do you send abroad?
Yes, we ship worldwide. The shipping price will be added to the check-out flow after the delivery address has been entered. You can also see our shipping prices here.
What payment options do you have?
You can pay with various international credit cards (VISA, MasterCard, AMEX etc.), PayPal and then of course also MobilePay.
In our physical store you can pay with MobilePay or cash.