Frequently Asked Questions

Here you can find the most frequently asked questions. If you do not find the answer here, do not hesitate to contact us.

When do you send my package?
We ship within 2-4 days. However, it must be expected that packages containing glass frames will first be shipped within 3-6 days.

Which shipping company do you use?
We always ship with PostNord or GLS. In Denmark, you can choose between having it delivered to the nearest PostNord parcel shop or home to your address.

Can I pick up my order instead of having it shipped?
Yes, just select "Pickup" in the order flow. Then you save on shipping and then have to pick up in our store.

How long do I have the right of withdrawal?
You have a 14-day right of withdrawal on your products.

How do I return an item?
If you regret your purchase, you can return it within the 14 day cancellation period. Either by coming down to our store with the item, or by sending it back to us. If you live in Denmark, you can request a return label by writing to hello@curatedcopenhagen.com. If you do not live in Denmark, you must return it via a shipping company of your choice.

Who pays the freight on return?
You must pay the return shipping yourself if you want to return an item. We will deduct the price for the return shipping before we return the final amount to you, if you have not already paid for the return shipping yourself.

Are prices always inclusive?
It always appears from the product whether the price includes frame. If the price is without a frame, you can buy a glass frame or a rail frame.

Can all posters be framed?
Yes, we can have frames made to special measurements. So it is possible to order a frame for all the posters we have. However, the price of frames with special dimensions will be slightly higher than frames in standard dimensions.

Do you send framed posters, prints and unique items?
Yes, we send glass frames to addresses in Denmark, in sizes up to 50x70cm.
Larger frames must be picked up in our store.
We can send rail frames, as they can fit in the poster tube.

Do you send abroad?
Yes, we ship worldwide. The shipping price will be added to the check-out flow after the delivery address has been entered. You can also see our shipping prices here.
Unfortunately, we can not offer to send glass frames abroad.

What payment options do you have?
You can pay with various international credit cards (VISA, MasterCard, AMEX etc.), PayPal and then of course also MobilePay. 
In our physical store you can pay with most credit cards, MobilePay (danish) or cash.